IT Service Desk Engineer

IT Service Desk Engineer

Cerba Research provides the highest quality specialized laboratory and diagnostic solutions while leveraging patient data and scientific insight to shape and advance clinical trials. With our global footprint and access to leading regional labs, data, patients, technology, and partnered resources, we support global biotech, pharma, and IVD organizations to improve the lives of patients around the world.

From the translation of preclinical to clinical, through commercialization, our expert scientists collaborate with you to optimize your therapeutic development and obtain critical insights earlier. We help accelerate your therapies through the development of highly specialized custom assays, deep biomarker expertise, and a passion for scientific innovation across complex therapeutic areas. Our global network of leading, specialty laboratories ensures you have access to quality data and can reach your patients. Together, we’ll improve patients’ lives around the globe.

WHAT WILL YOU BE DOING

• As our IT Support Specialist, your primary responsibility will be to serve as the central point of contact for all IT-related issues and requests. Utilizing our ITSM solution Freshservice, you will meticulously manage and resolve support tickets, ensuring timely resolution and minimal disruption to operations
• In addition to troubleshooting and resolving IT issues, you will play a vital role in maintaining the integrity and functionality of our IT infrastructure. This will involve installing, configuring, and setting up PC hardware and software, guaranteeing optimal performance for end-users
• You will be instrumental in maintaining documentation and knowledge management within the IT department. From documenting incident resolutions to updating the knowledge base and creating user manuals and work instructions, you will contribute to the continuous improvement of IT support processes and the empowerment of end-users

THE IDEAL PROFILE

• Proven experience in IT support roles, with a strong understanding of hardware and software installation, configuration, and troubleshooting.
• Familiarity with ITSM solutions such as Freshservice is preferred.
• A proactive approach to problem-solving and a willingness to learn and adapt to new technologies and procedures.

WORKING AT CERBA

Cerba Research is growing fast on a global scale. Working at Cerba Research first of all means that you contribute to improve global health. It also means growing your career in a dynamic, fast paced environment, where you can develop new skills and work on diverse projects. There is plenty of room for initiatives, we encourage you to take ownership, cooperate, keep learning and most and for all, have fun! Learn more about our organization and company culture by talking to one of our recruiters!